Payment failures and cancellations
A cancelled or uncompleted checkout does not create talk-time. Failed, declined, incomplete or duplicate payment attempts do not receive wallet credit.
When a refund may be eligible
Contact support if a successful payment was duplicated, was not credited after verification, or if a confirmed technical or billing error prevented delivery of the purchased talk-time. We Met will review the payment reference and wallet records.
Used talk-time
Talk-time already consumed through a connected call is normally non-refundable because the digital service has been delivered, except where applicable law requires otherwise or We Met confirms a billing/service error.
How to request a refund
Email wemetsite@gmail.com with your account email, payment date, amount and transaction/reference ID. Do not send your PIN, CVV or OTP.
Refund timing
If a refund is approved, We Met aims to initiate it to the original payment method within 5 business days where possible. The bank or payment provider may take additional time to show the credit.